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Privacy Policy

Last updated: January 1, 2024

ON-SITE SPECIALTY CLEANING AND RESTORATION LLC ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

1. Information We Collect

We may collect personal information that you voluntarily provide to us when you:

  • Request a consultation or quote
  • Contact us via phone, email, or our website contact form
  • Subscribe to our newsletter or marketing communications
  • Schedule or receive our cleaning and restoration services

This information may include your name, email address, phone number, physical address, and details about your property or service requirements.

2. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our services
  • Process and manage service appointments
  • Communicate with you about our services, including sending quotes and confirmations
  • Respond to your inquiries and provide customer support
  • Send promotional communications (with your consent)
  • Comply with legal obligations

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

  • Service Providers: With trusted third-party vendors who assist us in operating our business (e.g., scheduling software, payment processors)
  • Legal Requirements: When required by law or to protect our legal rights
  • Business Transfers: In connection with a merger, acquisition, or sale of assets

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

5. Cookies and Tracking

Our website may use cookies and similar tracking technologies to enhance your browsing experience. You can control cookie preferences through your browser settings. We may use:

  • Essential cookies necessary for website functionality
  • Analytics cookies to understand how visitors interact with our site
  • Marketing cookies to deliver relevant advertisements

6. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

  • The right to access your personal data
  • The right to correct inaccurate information
  • The right to request deletion of your data
  • The right to opt-out of marketing communications

To exercise these rights, please contact us using the information provided below.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

8. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of our services after any changes constitutes acceptance of the updated policy.

10. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

ON-SITE SPECIALTY CLEANING AND RESTORATION LLC

1919 Concept Drive

Warren, MI 48091

Phone: (248) 521-2292

Email: vincemastronardi@onsitespec.com